Gift Card Online
Valid for 6 months from the date of issue. Use it on our website. The Gift Card will be sent via email within 24 hours. after purchase and is free of charge. Gift Card to the bearer. It is not redeemable for cash. Valid on current prices on our website, except for offers, promotions and promotional events. Theft or loss is the sole responsibility of the carrier.
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Our promise
We know that our products will allow you to enjoy your outdoor adventures to the fullest, whether it's biking, camping or exploring new places. We are confident that our products will withstand wear and tear and the harshest conditions, so you can enjoy your adventures for a long time.
You will be acquiring products designed and manufactured with the highest quality standards and that will give you the best outdoor experience. In addition, we assure you that each product you purchase in our store will be 100% Chilean, so you will be contributing to the local economy and the promotion of the national industry.
Thanks for trusting us!
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Frequent questions
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Although we do not have physical stores, we have a showroom in our workshop located in the San Miguel district where you can try all our products. Our goal is to give you the best experience possible, allowing you to see and feel the products before making a decision.
In addition, we understand the importance of convenience and accessibility, which is why our products are also available at a variety of our authorized dealer stores. You can find them at the renowned Oxford Manuel Montt, @ThugBike and @NNCycling stores, where you will receive personalized attention and you can purchase our products comfortably and reliably.
We value your satisfaction and want to make sure you find exactly what you're looking for. Whether in our showroom or through our distributors, we are committed to providing you with high-quality products and an exceptional shopping experience.
Remember that the availability of products may vary, so we recommend you check the location of our showroom and the stores of our distributors on our website or contact our customer service team on WhatsApp +56974413463, who will be happy to help you. to find the most convenient place to purchase our products.
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Our products are made from high-quality waterproof fabrics, designed to resist water ingress under normal conditions. However, it is important to note that our waterproof fabrics are not waterproof, which means that in situations of prolonged exposure to heavy rain or complete immersion, there may be slight moisture penetration.
To provide greater protection, we have developed three products that have heat sealing. Heat sealing is a process by which the seams of products are heat sealed to prevent any possible water infiltration. These three specific products are especially recommended for outdoor activities in adverse weather conditions or for those looking for additional protection against moisture.
In short, our products are made from high-quality waterproof fabrics that provide good protection against water ingress under normal conditions. However, it is important to be aware of its limitations and consider heat-sealed products for greater water resistance in more extreme situations. We always recommend evaluating the specific needs of each activity and taking extra precautions if prolonged exposure to heavy rain is anticipated.
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Yes, all our products have a guarantee. The duration of the guarantee may vary depending on the product and company policies. Generally, our warranties cover manufacturing and material defects for a specified period from the date of purchase.
If you experience a problem with your product within the warranty period, we recommend that you contact our customer service. They will guide you through the claim process and provide you with the necessary assistance to resolve any issues you may have. It is important to keep the proof of purchase, since it is usually required to make the guarantee effective.
Our priority is to guarantee the satisfaction of our customers and to make sure that our products meet the highest quality standards. If you have any additional questions about the warranty of a particular product, we invite you to contact our customer service team, who will be happy to assist you. whatsapp +56974413463
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